Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and make a purchase of iron-on patches or related products.

By using this website, you agree to the terms described below.

1. Information We Collect

We may collect the following types of personal data when you browse or purchase from our website:

1.1. Information you provide directly

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (optional)
  • Payment information (processed securely by payment providers; we do not store card numbers)

1.2. Automatically collected information

  • IP address
  • Device information
  • Browser type
  • Pages visited and browsing behavior
  • Cookies and tracking technologies

1.3. Payment information

Payment is processed by third-party providers (such as Stripe, PayPal, Shopify Payments, Monetico, etc.).
We do not store or have access to your full credit card details.

2. How We Use Your Information

We use your data to:

  • Process and deliver your order
  • Communicate with you (order updates, customer support)
  • Improve our website and services
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations
  • Send optional promotional messages (only with your consent)

3. Legal Basis (GDPR)

If you are located in the EU/EEA, we rely on the following legal bases:

  • Performance of a contract — to process your order
  • Legitimate interest — to secure and improve the website
  • Consent — for marketing emails and cookies
  • Legal obligation — for accounting, taxes, and fraud prevention

4. Cookies

We use cookies to:

  • enable essential website functions
  • remember items in your cart
  • analyze website traffic
  • improve user experience

You can disable cookies in your browser settings, but some features may stop working.

5. How We Share Your Information

We do not sell your personal data.

We may share data with trusted service providers only when necessary:

  • Payment processors (Stripe, PayPal, Monetico, Shopify Payments, etc.)
  • E-commerce platform (Shopify, WooCommerce, Ecwid, etc.)
  • Shipping companies (La Poste, Colissimo, Mondial Relay, DHL, etc.)
  • Analytics and marketing tools (Facebook Pixel, Google Analytics, etc.)

All third-party providers comply with GDPR or equivalent data-protection standards.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data from:

  • unauthorized access
  • loss or theft
  • alteration
  • misuse

Your data is stored only as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements.

7. Your Rights (GDPR)

You have the right to:

  • access your personal data
  • correct inaccurate information
  • request deletion (“right to be forgotten”)
  • restrict processing
  • object to data processing
  • request a copy of your data
  • withdraw consent at any time

To exercise your rights, contact us at: [your email]

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years old.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
The latest version will always be posted on this page.

11. Contact

For questions about this Privacy Policy or your personal data rights, please contact:

Email: contact@iron-on.com
Business name: Iron-On
Address: 18 BIS avenue Charles Tellier 78800 Houilles FRANCE

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